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 Customer Satisfaction Survey Customer Satisfaction Survey

Dear Valued Customer: Please help Foamex in our continuous improvement efforts by completing this survey.

Directions: For each focus area, please check the appropriate box corresponding to your degree of satisfaction.

Please identify the specific Foamex location, i.e., Linwood, Novi or manufacturing plant that you are rating.
Date: May 18, 2008
Company Name: (required)  
Your Name: (optional)  
Foamex location being rated: (required)  
             
  Excellent Above
Average		 Average Fair Poor  
Overall Satisfaction Rating: (required)  
 
  5
Excellent		 4
Above
Average		 3
Average		 2
Fair		 1
Poor
N/A
Sales Service:
 
Comments for Sales Service:
 
  Excellent Above
Average		 Average Fair Poor N/A
Manufacturing & Quality:            
On-Time Delivery
Product Quality
Product Met Fit, Form & Function Requirements
 
Comments for Manufacturing & Quality:
 
  Excellent Above
Average		 Average Fair Poor N/A
Customer Service:
 
Comments for Customer Service:
 
  Excellent Above
Average		 Average Fair Poor N/A
Other Questions:            
How does our quality compare to similar suppliers?
How does our service compare to similar suppliers?
How do you rate the perception of the product value?
Will you place orders with Foamex in the future?   Yes No  
Would you recommend Foamex to other buyers of flexible foam?   Yes No  
 

Thank you for your time.

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